United Kingdom

For all inquiries regarding Technical Support and Customer Service in the UK, please call +44 (0) 1628 820800.

United States

Technical Support:

Contact Technical Support if you are experiencing problems with systems related problems including: computer/software problems, interface down, minibars not communicating.
 

Non-Emergency

E-mail:

A Technician will respond to your request during business hours (M-F, 8:30am – 5:30pm).

Telephone: 301-309-1100, extension 3 (M-F, 8:30am – 5:30pm).
 

Emergency

E-mail: do not e-mail tech in the event of an emergency.

Telephone: 301-309-1100, extension 3, option 9.

Leave a voice mail message and a Technician will be paged and your call returned promptly.

Please be certain to leave your name, property name, phone number (with area code and extension) and nature of the problem.

Customer Support:

Contact Customer Support if you would like: general information, pricing, spare parts, order status or to return items for repair/replacement.

Telephone: 301-309-1100, extension 4 (M-F, 8:30am – 5:30pm).

Fax: 301-309-9699

E-mail:

Operational Training and Support:

If operational support is part of the contract, contact the Regional Account Manager for questions relating to system and hand held usage, running reports, setting up P&Ls, menu change, menu engineering support, operational training requirements and to schedule support visits.

E-mail: 

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